RGP Industries, an established printing company in the USA since 1958, entered into a partnership with Track Metrics in 2020 to expand their business by introducing a Print On Demand service known as ReliablePOD, which can be accessed at reliablepod.com.
RGP Industries sought a system that would:
- Enable Resellers to easily upload their designs onto a diverse range of products.
- Streamline the production of customer orders with minimal manual intervention.
- Economically handle the global dispatch of orders.
Additionally, they required the system to offer features for personalising items.
In summary, RGP Industries needed a complete end-to-end Print-On-Demand solution that covered everything from the customer's order to its dispatch
Upon researching available software solutions in the market, they promptly recognised that there were numerous products designed to address specific components of the required solution. However, the challenge lay in seamlessly integrating these components. What they truly desired was a comprehensive end-to-end solution.
The Solution
The solution was found in MyProductStreet software designed and engineered by Track Metrics. MyProductStreet provides an end-to-end solution which consists of the following components:
- An app used by resellers to manage products and orders.
- A consumer configurator which allows the consumer to personalise their goods
- A production workflow that fulfils and despatches goods globally
- A production workflow which had the capacity to process a high volume of orders
- A production workflow which would group orders into batches
- Integrations with Shopify, Etsy and WooCommerce
Track Metrics worked closely with RGP Industries to understand their business model and the systems. Track Metrics needed to identify and understand the systems that their product would need to connect with. They then set about configuring and adapting the MyProductStreet systems to ensure a seamless connection into Reliable’s existing business operations.
The Results
This fully automated process, which includes order receipt, global fulfilment, and shipping, has significantly reduced expenses and eliminated the need for human involvement. Our scalable technology can process large amounts of orders in batches, which lowers the risks associated with human involvement.
Due to these advancements, RGP Industries has seen a notable growth in order volumes, and more resellers are utilising the large range of products that are available for their designs. The technology can process large amounts of orders in batches, which lowers the risks associated with human involvement.
They now run a well-established Print On Demand business and consistently report year-on-year growth in both orders and reseller participation.
